Journal Register staff win 65 Connecticut SPJ awards

Journal Register Company staff were honored at the Connecticut Society of Professional Journalists 2012 awards ceremony Thursday night for their digital first coverage of Hurricane Irene, the trial of triple murderer Joshua Komisarjevsky and a spike in New Haven’s murder rate.

In all, JRC staff took home 65 awards, including 27 first place honors, up from 56 awards, with 20 in first place, last year.

The New Haven Register’s first place award for Online Spot News Reporting happened from a makeshift newsroom in reporter Alexandra Sanders’ apartment in the wake of Hurricane Irene.

The New Haven Register swept SPJ’s Online Spot News Reporting category, winning first place for team coverage of Hurricane Irene. Because the Register building was without power in the hurricane’s aftermath, the best reporting came from a makeshift newsroom set up in reporter Alexandra Sanders‘ apartment.

The Register won second place in the same category for its coverage of the trial of triple murderer Joshua Komisarjevsky, which featured daily live tweeting from the courtroom, instant SMS alerts of the verdict and live video of reaction from defense attorneys, prosecutors and the victims’ family.

The Register won first place in the Online In-Depth Reporting category for the “New Haven Homicides Report,” a blog created by William Kaempffer and Chris March that maps every murder that happens in the city, profiles the victims and tracks updates on when arrests are made and court appearances are scheduled.

The Register’s year-long coverage of racial profiling allegations against the East Haven Police Department, led by Mark Zaretsky and Susan Misur, also took home a first place award, for Best General Reporting Series, newspapers over 50,000 circulation.

Mara Lavitt won first place for Best News Photo in the over 50,000 circulation category.

Mara Lavitt

Ed Stannard won first place for best single General Reporting story for “Sins to confess? Catholics, there’s an app for that.”

Donna Doherty won first place for Best Arts & Entertainment writing in the over 50,000 circulation category for “Breaking down Bergman.”

Sports Editor Sean Barker won first place for Best Sports Column for newspapers with over 50,000 circulation for a tribute to late Register sports columnist Dave Solomon, who was killed in a car accident last year. Solomon himself posthumously won second place in the Best Sports Column category for a piece about New Haven coach Jim Wolf.

The Register led JRC papers in Connecticut with 20 awards in all, including 9 first place honors.

The Register Citizen and Middletown Press received 7 and 6 awards, respectively.

Register Citizen sports writer Kevin Roberts won first place for Online Sports Feature, while Editor Rick Thomason was  honored with a first place business writing award for a piece on manufacturing in Torrington and several second and third place awards for editorials and column writing.

Jonetta Badillo

Middletown Press reporter Jonetta Badillo won first place in the under 18,000 circulation daily newspaper category for Best General Reporting Series for her coverage of the fate of the Powder Ridge ski area.

JRC weekly newspapers won 18 awards, including 5 – all by Jimmy Zanor for sports writing – at the Shoreline Times.

At Housatonic Publications in New Milford, the Litchfield County Times took home 6 awards, the Housatonic Times, 4, and Passport magazine, 3.

They included first place awards by Jack Coraggiofor Best Sports Feature and Best Business Reporting. Kathryn Boughton and Alice Tessier won first place honors for column writing.

Charles Monagan

JRC’s Connecticut Magazine dominated awards in the magazine division, with 14 total, 7 first place.

Editor Charles Monagan, who won his first SPJ award in 1972, picked up a first place honor 40 years later for Best Magazine Editorial.

Joan Barrow won first place honors for Photo Layout and Non-Page 1 Layout.

Patricia Grandjean won first place for Magazine Feature Writing and second place for General Reporting for a magazine.

The entire list of JRC’s winners follows. The complete Connecticut SPJ list can be found here.

JRC Connecticut newspapers win big in Local Media Association contest

Journal Register Company newspapers in Connecticut have won 33 awards in the 2011 editorial contest of the Local Media Association, formerly known as the Suburban Newspapers of America.

The New Haven Register was among the top daily newspaper winners with 15 awards, including 2nd place in the country for Best Sports Section and first place in the country for best reporting on local education.

The Litchfield County Times was among the top weekly newspaper winners in the country with 8 awards.

Journal Register Company beat out all other newspaper companies with 102 awards total.

Click here for the full list of awards.

Click here for a slide show of award-winning photos from our Connecticut staff.

The full list of winners from JRC Connecticut:

- 1st place, Best Coverage of Local Education, New Haven Register. Reporting by Abbe Smith.

- 1st place, Best Column Writing, New Haven Register. “Inspirations” column by Ann DeMatteo.

- 1st place, Best Headline, New Haven Register. “Pain in the Gas” by Mheegan Rollins.

- 1st place, Best Sports Photo, New Haven Register. “Yale football” by Arnold Gold.

- 1st place, Best Feature Photo, New Haven Register. “Essex Steam Train” by Peter Casolino.

- 2nd place, Best Sports Section, New Haven Register. Sports Editor Sean Barker and team.

- 2nd place, Best News Photo, New Haven Register. “Hurricane Irene” by William Kaempffer.

- 2nd place, Best Continuing Coverage, New Haven Register. “Interstate 95 project” by Ed Stannard.

- 2nd place, Best Feature Series, New Haven Register. “The Good Fight” by Jim Shelton.

- 3rd place, Best Headline, New Haven Register. “Hello, Good Buys” by Mheegan Rollins.

- 3rd place, Best Photojournalism, New Haven Register.  “Hurricane Irene, the Day After,” by Peter Casolino.

- 3rd place, Best Environmental Coverage, New Haven Register. “Zombie Dump” by Ann DeMatteo.

- Honorable Mention, Best News Photo, New Haven Register. “Bike Man in Snow” by Peter Hvizdak.

- Honorable Mention, Best Feature Photo, New Haven Register. “Snow Graphic” by Melanie Stengel.

- Honorable Mention, Best Feature, New  Haven Register. “When Politics Seeps into Breast Milk” by Sandi Shelton.

- 1st place, Best Special Section, The Register Citizen (Torrington, CT: Forging Tomorrow’s New England Experience)

- Honorable Mention, Best In-Depth Reporting, The Register Citizen

- 2nd place, Community Service Award, Middletown Press (Shovel Brigade)

- 2nd place, Best Wildcard Product, The Register Citizen (Every Town Has a Green)

- 2nd place, Best Arts and Entertainment Coverage, Middletown Press

- 1st place, Best Entertainment-Lifestyle Section, Litchfield County Times (Passport Magazine)

- 2nd place, Best Entertainment-Lifestyle Section, Litchfield County Times (LCT Magazine)

- 2nd place, Best Special Section, Litchfield County Times

- 2nd place, Best Opinion Column, Litchfield County Times

- 2nd place, Best Local Business Coverage, Litchfield County Times

- 2nd place, Best Sports Photo, Litchfield County Times

- 3rd place, Best Environmental Coverage, Litchfield County Times

- 3rd place, Best Editorial Writing, Litchfield County Times

- 2nd place, Best Sports Section, Housatonic Times

- 2nd place, Best Column Writing, Housatonic Times

- 3rd place, Best News Photo, Housatonic Times

- Honorable Mention, Best Entertainment-Lifestyle Section, Housatonic Times

- 2nd place, Best Editorial Writing, Westport Minuteman

New Haven Register, other JRC papers in Connecticut, partner with CT News Junkie

I’m pleased to announce that Journal Register Company’s newspapers in Connecticut will be partnering with online Connecticut Statehouse news website CTNewsJunkie.Com to supplement our coverage of state government.

We’ll be using CT News Junkie’s articles in our print editions throughout the state, which include the New Haven Register, Middletown Press and Register Citizen, and linking to CT News Junkie’s coverage online.

This will free some of our reporters to focus more on in-depth and unique coverage of statewide issues that are presently under-covered by a shrinking Statehouse press corps.

Earlier this year, for example, we announced that reporter Mary O’Leary would be focusing on more in-depth “explainer”-format coverage and “fact check” reports.

Christine Stuart

And state politics and government reporter Jordan Fenster will be taking a lead role on our previously announced “Citizens Agenda” project, a new approach to covering political campaigns that’s based on the issues most important to our readers instead of “the horse race.”

CT News Junkie has been led since 2006 by editor and lead reporter Christine Stuart, who has developed a reputation as one of the hardest-working journalists covering the Capitol.

Prior to joining CT News Junkie, Stuart was a local news and politics reporter for the Journal Inquirer of Manchester. Previously, she covered education, transportation and the Capitol for the Hartford Advocate.

New story commenting platform coming to New Haven Register

The New Haven Register will unveil a new platform for online story comments next week aimed at improving the tenor of conversation on the site by allowing real identities to be used, providing a better user experience for readers and providing staff with better tools to moderate and participate in the discussion.

Readers will still be able to comment anonymously, and without going through a registration process, if they wish, but the new system will also allow you to log in with your Facebook account, your Twitter, Yahoo or Google ID or by registering with the system itself.

We will be maintaining our policy of having staff screen comments before they appear on the site, but plan to reward the most responsible commenters with a “whitelist” status that will allow their comments to go up on the site immediately. To qualify for this, a reader must register with the site or use a verified ID such as Facebook and prove over time that their comments are civil and not in violation of our policies against abusive and hateful language.

The platform we’re using is called “Disqus.” It has been in use at The Register Citizen in Torrington since last summer. In the weeks following its deployment in New Haven, we’ll also be adding it to the Middletown Press and our weeklies in Connecticut.

Some key differences between Disqus and our present story commenting system include:

- The ability to use a verified identity log-in if you choose. We believe that introducing more conversation among people who are using their real names will improve the tenor of conversation among even those who continue to choose to be anonymous.

- The ability to reply to specific comments, and maintain “threaded” conversations. Right now, a story on the Register’s website might have as many as 100 comments. If you want to respond to the fifth comment in that thread, you can, but your response will show up 96 comments later. The new system allows readers to reply to specific comments and carry on a back-and-forth with others. There is also a “Like” button next to each comment, and a setting that moves “most liked” comments to the top of the thread.

- The ability to edit your comment after you’ve posted it. A frequent complaint that we have regarding our present story comment system is that there’s no way to take back something you regret saying, or more often, to correct a typo or grammar error, after you’ve hit submit, other than asking a moderator to take the comment down altogether.

- The ability to register with the new platform and create a profile – either using your own name or a pseudonym – that can be recognized by other readers. Once you establish a track record of responsible commenting, you’ll be eligible for “whitelisting” by moderators so that your comments will appear immediately on the site instead of being reviewed ahead of time by staff.

Registering is easy. This is what you’ll see if you choose “login” and “create new profile.” You can also go to Disqus.com and create a profile right now. And when the new system launches on the New Haven Register’s site next week, just log in with the user name and password that you chose.

Our new system also allows you to log in using your Facebook profile, your Twitter account, or your Google or Yahoo ID. Just click on “post as” and make your choice.

Finally, you can still choose to comment any time, as a one-time thing, by choosing “post as” guest. Like our present system, that allows you to choose a user name and plug in an email address every time you comment.

UPDATE: Our new story commenting platform is scheduled to go live on the New Haven Register website at noon Tuesday, March 20. If you have any problems or questions about it, or if you have any questions in the future about why a story comment was approved or not approved, you can email comments@nhregister.com.

Register Citizen Newsroom Cafe celebrates one-year anniversary

Hard to believe, but it’s been one year since The Register Citizen launched a “Newsroom Cafe” and invited its audience to be involved at every step in the process of local journalism.

Boiling it down, we’ve learned that:

Managing Editor Emily M. Olson leads a workshop for local organizations and church groups on how to get information published by The Register Citizen.

- Transparency builds trust.

- Openness improves your journalism, leading to new and more diverse sources and improving accuracy and context.

- Partnerships make you stronger.

As Andy Carvin said recently, it’s not about “leveraging your audience.” It’s about listening and knowing how the audience is telling its own story, and in some ways acting as a facilitator as the community organizes itself around common interests or goals.

If you feel that you must own and control every piece of content and platform for delivery, you will wither and die in isolation from the networked world.

In terms of tactical lessons learned over the past year, we’ve found that:

- There will never be a good time to commit time to audience engagement, becoming more transparent, trying new things and training staff, especially in a newsroom as small as ours. You have to “just do it.”

- Effective community engagement won’t happen on your terms, it will happen on the audience’s terms. Their lives don’t revolve around your internal process or desire to get a story done. But the power of the crowd can be amazing when you’ve tapped into something that citizens care deeply about and are either already organizing around or have been waiting for a platform to organize around. Readers (for the most part) aren’t going to tune in to the live stream of your daily story meeting because they care about what you talk about every day. They’re going to tune in because they know you’ll be discussing a particular issue that affects their neighborhood, workplace or family. Or the ideal – they’ll tune in because they feel welcomed to bring up that issue to you because you HAVEN’T been discussing it and they think you should.

- The logistics of community engagement deserve a dedicated staff position (or positions), but it’s a principle that must be incorporated into everything we do and taken up by everyone in the newsroom.

- “Just do it” should be the mantra given the urgent need to transform our business model and how quickly things around us change. But we need to spend more time along the way communicating internally and making sure that every employee understands and buys in to the underlying principles of openness and engagement. You can be undermined pretty quickly by staff who are just going through the motions.

Significant articles that have been written about the Newsroom Cafe experiment and/or its role in the JRC turnaround over the past year:

GigaOm, “For Newspapers, the Future is Now and Digital Must Be First,” December 2, 2010

New York Times, “Walk in, Grab a Muffin, and Watch a Newspaper Reinvent Itself,” December 15, 2010

Poynter, “Register Citizen Takes Analog Approach to Reader Engagement: Open Doors,” December 16, 2010

Suburban Newspapers of America, “Opening Up Your Newsroom,” March 7, 2011

Editor & Publisher, “10 Newspapers That Do It Right,” March 15, 2011

Nieman Lab, “Journal Register’s Open Advisory Meeting: Bell, Jarvis and Rosen Put Those New Media Maxims to the Test,” March 25, 2011

Poynter, “At Washington Post and Register Citizen, ‘report-an-error’ forms make it easier to identify, respond to mistakes,” April 4, 2011

NewspaperTurnaround.Com blog, “Why Our Small Town Daily is Adding a Full-Time Curator,” April 20, 2011

JoyMayer.Com, “Inside the Engagement Experiments at The Register Citizen,” May 4, 2011

Columbia Journalism Review, “John Paton’s Big Bet,” July/August 2011

EditorsWeblog.Org, “JRC’s Jim Brady: Uniting Digital First With a Face-to-Face Approach,” September 5, 2011

Register Citizen Newsroom Cafe blog, “What the Newsroom Cafe Has Taught Us About Improving Local Journalism,” September 13, 2011

The Associated Press, Open Connecticut Newsroom Wins APME Innovation Award,” September 15, 2011

American Journalism Review, “Wooing Them With Coffee,” October/November 2011

Connecticut Newsroom blog, “Corrections, Fact Checking and Accountability: Our New Approach,” October 26, 2011

Annenberg Innovation Lab paper by Melanie Sill, “The Case for Open Journalism Now,” December 7, 2011

John Paton’s “Digital First” blog, “New Media’s New Role as Both Medium and Messenger in a World of Partnerships,” December 13, 2011

Middletown Press, Register Citizen, West Hartford News welcome new reporters

We’re pleased to welcome new reporters at the Middletown Press and The Register Citizen.

Jim Salemi, a former reporter for Rivereast Bulletin, Hometown Journal and the Queens Chronicle in New York, is covering the city of Middletown. He loves politics and has already done some freelance stories for the Press. Jim can be reached at 860-347-3331, ext. 288, and jsalemi@middletownpress.com. Follow him on Twitter @jimsalemi.

Lauren Sievert, a 2010 Quinnipiac University graduate from Meriden, has joined us as a cops, courts and general assignment reporter. She was heavily involved with her online campus newspaper, Quad News, and did a four-month internship at News 8, where they still remember her solid news judgment. Lauren can be reached at 860-347-3331, ext. 215, and lsievert@middletownpress.com. Follow her on Twitter @laurensievertmp.

Kathleen Schassler, or Kat, as she likes to be called, has joined us as our West Hartford reporter. She has written for the Hartford Courant, the Southington Observer and the Rutland Herald in Vermont. She is currently getting her master’s degree at Quinnipiac University. She can be reached at 860-347-3331, ext. 160, and kschassler@westhartfordnews.com. Follow her on Twitter @imkat17 and @whartfordnews.

Debbi Morello, a veteran photojournalist, has joined The Register Citizen as a staff reporter. Deb has covered wars, conflict and poverty in Bosnia, Chechnya, Haiti, Afghanistan, Sudan, Iraq and Palestine. Her work has appeared in the New York Times, Washington Post, Time, Newsweek and U.S. News & World Report. She has also worked for international humanitarian organizations including the United Nations World Food Program. She can be reached at 860-489-3121, ext. 328, and dmorello@registercitizen.com. Follow her on Twitter @debmorello.

In defense of diapers, Dannel Malloy and Rosa DeLauro

Yesterday was “Diaper Needs Awareness Day” in Connecticut, thanks to a proclamation from Governor Dannel Malloy, support from Congresswoman Rosa DeLauro and years of groundwork laid by The Diaper Bank of New Haven.

The effort has been ridiculed by radio talk show host Rush Limbaugh. Our friends over at CT Capitol Report were among the first to pile on. Hartford area radio show host Dan Lovallo even posted a cartoon of the governor wearing a diaper and sucking on a bottle labeled “Diaper Dan.”

To them, I guess it seems ridiculous that a governor would highlight such an “obscure” cause.

And they have even stronger criticism for DeLauro, who has filed legislation that would allow child care providers to use a portion of the federal money they receive to supply diapers to low-income families.

I’m puzzled by the fight that Rush and company have picked over this.

Few would object to government assistance for the poor to purchase food or heating oil this winter. Why are diapers in such a different category?

The Diaper Bank was founded by social worker Joanne Goldblum (a former New Haven Register Person of the Year). She launched the effort after seeing low-income families stretch their diaper supply due to cost. That meant babies and toddlers sat in soiled diapers all day long. Or that parents were having to choose between purchasing an adequate supply of diapers or paying for medicine or a proper supply of food for their family.

As a newspaper publisher and volunteer board member and later campaign chairman for the United Way of Northwest Connecticut, I have seen local food pantries, homeless shelters and emergency domestic violence agencies divert money from other crucial areas to pay for diapers.

And so with Joanne’s advice, in 2008, The Register Citizen and United Way partnered to launch the Northwest Connecticut Diaper Drive. With generous initial support from Shaw’s Supermarkets and our readers that year, we were able to distribute thousands of diapers to agencies such as the Susan B. Anthony Project, FISH homeless shelter, Salvation Army and nonprofit daycare centers.

Did you know that over the course of the past year, it has been common to see newborn babies living at the FISH homeless shelter in Torrington? Do you realize that people from all walks of life have escaped violence by showing up at the Susan B. Anthony Project emergency shelter with practically nothing but a few changes of clothes and children in tow?

What’s interesting about the criticism of Malloy’s diaper declaration and DeLauro’s bill is that they are NOT proposing to spend an extra dime of taxpayer money so that low-income families and emergency agencies like those I just described can receive diapers.

Malloy’s proclamation simply urged residents of Connecticut to support nonprofit efforts such as The Diaper Bank and local food pantries. DeLauro’s bill would only allow child care providers who already receive taxpayer funding more flexibility in how to spend it. Right now, funds that are aimed to help low-income parents aren’t allowed to be used for the purchase of diapers, and DeLauro’s bill would fix that.

This topic is personal for me. I’m the father of a 4-year-old and a 2-year-old who can easily afford diapers and pretty much anything else my children need. But every time I change a dirty diaper, I think of the parents living in Torrington and other parts of Connecticut who have to stop and think twice about the cost of doing that, and the impact that has on their innocent and helpless children.

Dan Malloy and Rosa DeLauro are not going to ride this topic to any kind of political gain, obviously, but they deserve thanks for using their bully pulpits to raise awareness about it.

Corrections, fact checking and accountability: Our new approach

We’ve talked a lot (and hopefully done a lot) over the past year about bringing more openness and transparency into the way we operate our newsrooms.

This week, we are launching new “Fact Check” blogs at our three daily newspapers in Connecticut with an aim of more transparency in how we handle errors and engaging readers in an ongoing conversation about our accuracy and approach to reporting.

I can’t think of a more important starting point for openness than how our reporters and editors handle mistakes and corrections, and we’ve taken some big steps this week to improve that process.

Last year, we launched a “Fact Check” box at the bottom of every story appearing on the New Haven Register, Middletown Press and Register Citizen websites. It was a simple but very visible statement of accountability to our readers and sources, inviting them to challenge the facts of our stories, to point out errors, to show us missing context.

Earlier this year, after the Washington Post did the same, but greatly improved the format, The Register Citizen switched to a longer-format version that encouraged readers to not just point out the error, but suggest ways that we could expand or improve the story, other sources we should talk to, etc. It also encourages readers to leave their name and email address so that we can follow up with more questions or confirmation that the error has been fixed. And it includes an “opt-in” asking readers if they would be willing for us to contact them as a potential source or fact checker on future stories about the topic in question.

This week, we added the improved, longer-form Fact Check to the New Haven and Middletown websites. We also have posted a detailed, written corrections policy on each of our sites.

Key parts of that policy include making lots of corrections (a comprehensive approach, from misspelled names to major errors), telling readers what we got wrong instead of just vaguely admitting a mistake, listing the correction at the bottom of the story in question instead of just quietly “fixing” the mistake on the web, and creating an easy place to find a listing of all corrections we make.

So now, in addition to being listed at the bottom of stories, corrections will live on “Fact Check” blogs – click here for New Haven Register, click here for the Middletown Press and click here for The Register Citizen. You can also find the corrections and blogs easily by typing NHRegister.Com/corrections, MiddletownPress.Com/corrections or RegisterCitizen.Com/corrections.

But the blogs will also be used to fill a key missing piece in our “Fact Check” program – transparency and communication on what happens after you submit one of those Fact Check reports. Up until now, it hasn’t been clear to people who submit a report whether it was ignored, acted upon, debated in the newsroom, or what. We intend to use the new blogs to explain what we do with these reports, including when we decide that a Fact Check report is unfounded and we stick by our original story.

We also want to peel back the curtain and be open with our entire readership about how often we are being challenged and on what.

Hurricane coverage in the new news ecology

“Just as CNN created the 24-hours news cycle for television, Twitter has accelerated that news cycle to the point where news breaks every minute of every hour, and a tweet is almost as good as a page-one scoop,” Mathew Ingram wrote earlier this week in “The Twitter Effect: We Are All Members of the Media Now,” a post for GigaOm.Com. “Not only that, but anyone can do it.”

Twitter and other social media, blogging, widespread access to mobile smart phone technology and other factors have created what our company has been fond of calling the “new news ecology.”

Assistant Sports Editor Kevin Roberts and Community Engagement Editor Kaitlyn Yeager work in The Register Citizen Newsroom Cafe Saturday.

What our news coverage looks like in this new world is a work in progress. But thanks to an historic hurricane threat, the past few days have provided a glimpse into the kind of Digital First operation we are becoming.

For examples:

* We’re mobile first. Neighborhood evacuations, parking bans, power outages, warnings from the governor first go out to our readers via SMS text message alerts. Hurricane Irene helped triple The Register Citizen’s base of SMS breaking news subscribers as we advertised the service as vital this weekend for those who may lose electricity and not have access to TV, radio or the Internet on a desktop computer or laptop.

* We use new tools. The reporter’s notebook and pay phone has been replaced with smart phones, Flip cameras and Netbook computers with wireless access from anywhere with a cell phone tower signal. Our reporters are live tweeting and live blogging events in the field, as they happen, and filing photos and video in real time. Instead of just interviewing a fascinating subject at an opportune time and recounting it in print, they invite the audience in via live-streamed video and live chats. Or invite them to watch the hurricane itself as it approaches.

* We use the power of the cloud. Our hurricane coverage included use of Google Docs to compile lists of flood-prone areas, emergency shelters and evacuation routes from multiple reporters and editors from multiple offices around the state. We used Google Maps to visualize those locations for readers, in a format that could be embedded on our site or anywhere on the web. And we used Google Docs for numerous other functions of our news operation, from sharing and updating statewide story budgets to maintaining emergency contact lists.

* We use the power of our audience. As stores ran out of batteries and bottled water and long lines of cars formed at local gas stations, we crowdsourced the remaining availability of supplies in our coverage area. Readers submitted photos of storm preparation and damage. And we partnered with “new news ecology entrepreneurs” such as See Click Fix to help readers report and learn about storm-related problems.

* We aggregate and curate. The Register Citizen tweeted more than 100 times over the course of 12 hours on Saturday as Connecticut prepared for Hurricane Irene. Its Twitter feed included storm-related news, pictures, observations and links from its own staff, but it also was a diverse mix of retweeting of reports from local residents, answers to questions posed by readers, and retweets of state and national media reports, as well as information being tweeted directly from public officials and local businesspeople. Similarly, our websites included far more than just our original reporting. They included a robust mix of links to and embeds of reporting, graphics and videos from other news organizations, including blogs. And we use tools such as Storify to compile and present news and information from the Twitter accounts of our readers.

* We invite the audience in. In Torrington, our daily newspaper operates out of an open-to-the-public newsroom, The Register Citizen Newsroom Cafe. All day Saturday, residents were there utilizing the newsroom cafe’s free public wifi to go online and check on relatives in the path of the hurricane further south of us, to watch the Weather Channel on our big-screen TVs, and to see if they can find out the latest from reporters and editors who are following the storm up-to-the-minute. For our staff, this kind of interaction offers an endless supply of news tips about how the community is preparing for and reacting to the storm, and helps us zero in on the biggest issues they want to see addressed.